Carpet Cleaning SE23 Privacy Policy
This Privacy Policy explains how Carpet Cleaning SE23 collects, uses, stores and protects personal data relating to customers and prospective customers in the SE23 area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Carpet Cleaning SE23 customers and prospective customers in our service area who contact us, request a quote, book a service, or otherwise provide personal information to us in connection with carpet cleaning or related services.
1. Who we are and scope of this policy
Carpet Cleaning SE23 provides professional carpet and related cleaning services to residential and commercial customers in the SE23 area. In doing so, we act as the data controller for the personal data we collect and use about you. This means we determine the purposes and means of processing your personal data.
This Privacy Policy covers all personal data processed by Carpet Cleaning SE23 in relation to enquiries, quotations, bookings, service delivery, payments, customer care and related activities.
2. Personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as your name, postal address, property address, and any other details you choose to provide to help us identify you and your property.
Communication details such as your preferred method of contact and records of communications with you, including enquiries, quotes, bookings and feedback.
Service details such as information about the type of property, areas or items to be cleaned, access instructions, preferred dates and times, and any special requests or notes you provide.
Transaction and payment information such as details of services purchased, prices, dates of service, payment status, and limited payment-related details necessary to confirm payments. We do not store full card details if payments are processed through third-party payment processors.
Technical and usage information where you interact with our website or online tools, such as basic device information, approximate location, and information collected via cookies or similar technologies. This may include your IP address, browser type and pages visited, to help us improve our services and website performance.
Feedback and review information such as comments, ratings, testimonials or complaints that you provide about our services.
3. How we collect your personal data
We collect personal data directly from you when you contact us, request a quote, make a booking, pay for services, or provide feedback. This can be done by phone, online forms, messaging services or in person when our team attends your property.
We may also receive personal data indirectly when another person books a service on your behalf or provides your details as a point of contact or as the property occupier.
Where you interact with our website or online tools, certain technical information may be collected automatically through the use of cookies or similar technologies.
4. Lawful basis for processing your data
We only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract. We process personal data to take steps at your request before entering into a contract and to perform a contract with you. This includes handling enquiries, providing quotes, managing bookings, delivering cleaning services and managing payments.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. Our legitimate interests include responding to customer enquiries, improving our services, managing our business operations, maintaining records, and promoting our services to existing and prospective customers in a proportionate way.
Legal obligations. We process personal data when necessary to comply with legal and regulatory requirements, including tax, accounting and record-keeping obligations.
Consent. In limited circumstances, we may rely on your consent, for example where required for certain direct marketing activities or optional cookies. Where processing is based on consent, you can withdraw your consent at any time.
5. How we use your personal data
We use your personal data for the following purposes:
To provide and manage carpet cleaning and related services, including responding to enquiries, giving quotes, confirming bookings, attending your property, and providing aftercare.
To communicate with you about your bookings, service updates, changes to appointments, queries or complaints, and other service-related matters.
To process payments, issue invoices and manage our financial accounts and records.
To manage customer relationships, including handling feedback, resolving issues, and improving the quality and efficiency of our services.
To maintain business records for accounting, tax, auditing and regulatory purposes.
To improve our website, customer experience and services, including analysing website usage and service trends.
To send you limited, relevant information about our services or related offers, where permitted by law or where you have given consent, and always with the option to opt out.
6. Data sharing and processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:
Payment processing providers who securely handle card payments or online payment transactions.
IT and hosting providers who supply, maintain and support our business systems, website and data storage.
Customer management and booking systems providers that help us manage bookings, quotes and customer communication.
Professional advisers such as accountants or legal advisers, where necessary to support our business and comply with legal obligations.
These processors are only permitted to process your personal data according to our instructions, for the purposes described in this Privacy Policy, and must implement appropriate security measures to protect your data.
We may also share personal data where required by law, regulation or court order, or where necessary to establish, exercise or defend legal claims.
7. International transfers
Where personal data is transferred outside the United Kingdom or European Economic Area by our service providers, we take steps to ensure that appropriate safeguards are in place. This may include relying on adequacy regulations, standard contractual clauses or other lawful transfer mechanisms to ensure your personal data is protected to a standard equivalent to that in the UK.
8. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including the fulfilment of our contractual obligations, the management of our relationship with you, and compliance with legal, accounting and reporting requirements.
Typically, we retain core customer and transaction records for the duration of our relationship and for a reasonable period afterwards to respond to queries, handle complaints, and maintain business and tax records. The exact retention period may vary depending on the type of data and our legal obligations.
When personal data is no longer needed, it will be securely deleted, anonymised or otherwise disposed of in a safe and irretrievable way.
9. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage arrangements, use of reputable service providers and limiting personal data access to those who need it for their role.
While we take reasonable steps to secure your data, no system can be completely secure. You are also responsible for taking reasonable precautions when communicating with us and for safeguarding any reference numbers or confirmation details relating to your bookings.
10. Your data protection rights
Under data protection law, you have certain rights in relation to your personal data. These include:
The right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.
The right to rectification. You have the right to request correction of inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can ask us to delete or remove your personal data, for example where it is no longer needed for the original purpose and there is no legal reason for us to continue processing it.
The right to restrict processing. You can request that we limit the way we use your personal data in certain situations, for example while we are considering a request to rectify or erase your data.
The right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
The right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. If you object to direct marketing, we will stop processing your personal data for this purpose.
The right to withdraw consent. Where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
You may also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any significant changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
